Frequently Asked Questions

Yes. Every unit at Usin Tour Travel is rented as a car + driver package, not self-drive. The daily rate shown on the fleet page already includes the service of a professional driver for both in-city and out-of-town trips.

For trips within Makassar city, fuel is usually already included in the rental price. For out-of-town trips such as to Toraja, Bira, or Malino, round-trip fuel cost is generally calculated separately based on distance and will be communicated transparently before departure.

For overnight out-of-town trips, the driver's meal and lodging costs are generally covered by the renter as agreed upfront. This detail will be explained beforehand during booking confirmation so there are no hidden costs.

Yes, it's available. We provide direct pickup service at Sultan Hasanuddin Airport. Simply send your flight number and estimated arrival time via WhatsApp, and our driver will wait at the designated pickup point.

Yes. Many of our customers use this service for business trips, intercity meetings, and picking up corporate guests. Units like the Alphard are suitable for VIP guests and executive business travel.

Yes, it's available. We issue official invoices that can be used for reimbursement of company or government agency business trips. Please let us know this need when making a booking.

Cancellations made well before the departure date generally incur no fee, while last-minute cancellations (3 days before or less) may incur a deduction from the down payment already paid. Detailed policy will be confirmed at the time of booking.

The overland trip from Makassar to Tana Toraja takes about 7-8 hours (±300 km), while to Tanjung Bira it takes about 4-5 hours (±200 km). For comfort, most customers choose a 3-day 2-night package for Toraja and a 2-day 1-night package for Bira.

Yes. We provide a 15-seat Toyota Hiace suitable for large family groups, study tours, or company events heading to destinations like Toraja and Tanjung Bira.

The fastest way is to fill out the booking form on the homepage or fleet page, then continue the details and schedule confirmation directly via WhatsApp with our team.